How to Get the Microphone Working on DigitalTCO

DigitalTCO relies on your microphone to transcribe your notes accurately, but there are specific browser and setup requirements to ensure it works seamlessly. Follow this guide to troubleshoot and get your microphone working correctly.

Browser Compatibility

DigitalTCO's microphone feature is supported only on the following browsers:

Google Chrome
Mozilla Firefox
Microsoft Edge

Note: DigitalTCO does not work with Apple Safari. This is because Apple restricts access to third-party applications for microphone use, limiting functionality outside its proprietary software.

Initial Setup Steps

1. Check Browser Compatibility

Ensure you are using one of the supported browsers listed above. If you are using Safari or another unsupported browser, switch to Chrome, Firefox, or Edge.

2. Configure Your Microphone in DigitalTCO

Navigate to Customize > Profile in the left-hand sidebar.
Click on Check Default Microphone to verify that your microphone is set up correctly.
If the microphone isn’t functioning as expected, follow the on-screen instructions provided in this section to troubleshoot.

3. Onboarding Sidebar

Use the Onboarding Sidebar located on the right-hand side of the interface.
Click Set Up Your Profile to guide you through the microphone setup process.

4. Visit the Knowledge Center

Access the Knowledge Center from the left-hand sidebar.
Watch the short setup videos available in this section to learn how to configure your microphone properly and understand how the system works. These videos are concise and easy to follow.

Common Issues and Tips

Microphone Not Detected

Make sure your microphone is plugged in or enabled on your device.
Check your operating system settings to ensure your browser has permission to access the microphone.
- Follow the links in Profile > Check Default Microphone

Audio Issues During Use

Ensure there is no background noise interfering with the microphone.
Do not play music through the same browser.
Test your microphone using another application to confirm it’s functioning correctly.
If saving audio, you can listen to the audio file to see if there is a problem.

Switching Microphones

If you want to use a different microphone:

Return to Customize > Profile and ensure the correct microphone is set up.

Summary

To ensure the microphone works on DigitalTCO:

Use a supported browser: Chrome, Firefox, or Edge (not Safari).
Check your microphone setup in Customize > Profile.
Complete the Onboarding Sidebar steps to verify configuration.
Visit the Knowledge Center for additional help and setup videos.

If you encounter any issues, follow the troubleshooting tips above or contact our support team for assistance.