How to Update the Email Address Associated with Your DigitalTCO Account

If you need to change the email address linked to your DigitalTCO account, please follow this process. Due to security settings, email addresses cannot be swapped directly, but we’ll ensure the transition is smooth and your data stays intact.

Steps to Update Your Email Address

1. Create a New Account with the New Email
   • Visit the DigitalTCO website and sign up for a new trial account using your new email address.
2. Notify Support
   • After creating the new account, reply to our support email or reach out via help@digitaltco.co.uk, letting us know you’ve set it up. Include both:
     • Your old email address
     • Your new email address
3. We’ll Handle the Rest
   • Our team will:
     • Transfer all your data, including templates, notes, and account settings, to the new account.
     • Adjust the payment schedule so you don’t lose any paid time.
     • Close the old account to avoid duplicate charges.

Key Points to Remember

• Why This Process is Necessary: For security reasons, the email address is locked to your account and cannot be edited directly.
• Ease of Transition: We handle all the data transfer, ensuring your work and settings remain intact.
• Prompt Action: Once you’ve set up the new account, we’ll finalize the transition quickly.

If you have any further questions or run into issues during the process, feel free to contact us. We’re here to help make this as seamless as possible.

Need Assistance?

Email: help@digitaltco.co.uk

Support Chat: Available in the bottom right-hand corner of your DigitalTCO dashboard.