Troubleshooting Issues with Transcription or Notes in DigitalTCO

If you’re finding that the transcripts, dentist’s input, or notes seem off, don’t worry! This guide walks you through the steps to troubleshoot common issues and get things working smoothly again.

Step 1: Check Your Microphone

The microphone is often the source of the problem. Here’s how to check it:

Test Your Audio Quality
- Go to Exam Notes in the top-right corner of the dashboard.
- Click Save Audio and record a test sample.
- After recording, click the Check Audio Quality button in the bottom-right corner.
- Listen back to ensure the audio is clear and free of distortion or interference.
Replace Faulty Microphones
- If you’re using the QHOT microphone, there’s a high chance it might be broken. Consider switching to a recommended microphone from our shop.

Step 2: Ensure Proper Recording Practices

Start Speaking Immediately:
- Press Record and begin speaking straight away. Delaying for a few seconds or minutes can confuse the system and lead to issues with transcription.
- Random rustling noises / tapping on the microphone will also lead to disruption with the transcript.
Avoid Background Noise:
- Ensure there’s minimal background noise. Sounds like dental drills can interfere with accurate speech-to-text processing.
- Ensure that the music is not playing from the same browser being used for recording, as this can interfere with the transcription process.
Do Not Record Live for Treatment Notes:
- Live, real-time recording isn’t necessary for treatment notes and may capture unnecessary noise. Instead:
  - Review the documentation, tutorial videos, and the onboarding sidebar for proper methods.
  - Record notes after the treatment for better accuracy.

Step 3: Check for Adequate Speech Input

DigitalTCO is highly effective at processing speech into text, but it requires sufficient spoken input to perform optimally.

Speak clearly and at a consistent pace.
Avoid long pauses during recording.

Key Takeaways

Microphone Quality Matters: Test and, if necessary, replace your microphone to ensure clear audio input.
Proper Recording Technique: Begin speaking immediately and avoid unnecessary live recording during treatments.
Sufficient Speech Input: Ensure your recording includes clear and adequate speech for the AI to process.

If the issue persists after following these steps, feel free to contact our support team through the support chat or at help@digitaltco.co.uk. We’re here to help!