Why Isn’t Something From the Transcript Appearing in the Final Note?

If you’re struggling to get specific information from the transcript into the final note, the issue lies in the template structure. DigitalTCO works by updating a pre-defined template, and if the template doesn’t have a place for certain information, the AI may struggle to add it consistently.

How DigitalTCO Works With Templates

1. Template-Driven Updates:
   • DigitalTCO updates existing fields in your template based on what you say in the transcript.
   • If there’s no heading or section for the information, the AI won’t know where to put it.
2. Examples of Missing Template Sections:
   • Nurse’s Name Example:
     • If your template includes a field like Nurse’s Name: Claire, saying "The nurse’s name is Jill" will correctly update Claire to Jill.
     • But if your template doesn’t have a Nurse’s Name section, the AI won’t consistently add it.
   • Special Tests Example:
     • If you want to add “The Upper Right 6 was tender to percussion” but your template doesn’t have a Tender to Percussion or Special Tests heading, the AI might add it inconsistently—or not at all.

How to Fix This Problem

1. Review Your Template:
   • Identify the information you want to include in your notes consistently.
   • Check if your template has a specific heading or section for that information.
2. Add Missing Headings:
   • If there’s no section for the information, add a relevant heading or placeholder in your template (e.g., Nurse’s Name: Not Applicable or Special Tests: Not Applicable).
   • Do this in Customise > Your Templates
3. Test the Updated Template:
   • Once you’ve added the missing heading, record a new transcript and test how the note is generated.
   • The AI will now have a specific section to update, ensuring consistency.

Key Takeaways

• Templates are Key: If information isn’t appearing in the final note, the template likely doesn’t have a section for it.
• Add Relevant Headings: Ensure your template includes all the headings and placeholders needed for consistency.
• Customizable Templates: You can always modify your template to include any additional sections you need.

By ensuring your template is comprehensive, you’ll have more consistent and accurate notes generated by DigitalTCO. If you need help editing templates, feel free to reach out to our support team at help@digitaltco.co.uk or via the support chat in the app.