Why Don’t I Have Access to Everything in DigitalTCO?

If you previously had access to all features in DigitalTCO but now find that you don’t, it could be due to one of several reasons. Here’s how to troubleshoot the issue and restore full access.

1. Check How You Signed In

• If you’ve previously used the Sign in with Google option, but you’re now trying to log in using a password, this might be causing the issue.
• Solution:
  • Log out of your account.
  • Use the Sign in with Google button to log back in with the correct account.

2. Verify Your Payment Status

• If your subscription payment has failed, your access may be restricted.
• Solution:
  • Update your payment method by following the on-screen instructions in your account.
  • Ensure your payment details are up to date to avoid future interruptions.

3. Confirm Your Subscription Plan

• If you’re on the Basic DigitalTCO package, some features may be unavailable.
• Solution:
  • Consider upgrading to the Full Performance Package to unlock all features.
  • Look for available discount codes to make the upgrade more cost-effective.

4. Contact Support

• If you’re still experiencing issues after checking the steps above, please get in touch with us.
• Support Email: help@digitaltco.co.uk

Key Takeaways

• Sign-In Issues: Ensure you’re logging in the same way you did before (e.g., with Google).
• Payment Problems: Update your payment details if there’s a failed transaction.
• Upgrade to Full Access: The Full Performance Package provides access to all features.
• Contact Us for Help: Our support team is here to assist with any issues.

By following these steps, you’ll quickly resolve most access problems and get back to using DigitalTCO seamlessly.