What to Do If the Record Button Isn’t Working in DigitalTCO

If the record button in DigitalTCO isn’t working, the most likely cause is that your browser isn’t allowing microphone access. Here’s how to troubleshoot and fix the issue.

Step 1: Check Microphone Permissions

Go to Customize Profile
- Log in to DigitalTCO.
- Navigate to the Customize Profile section.
Check Default Microphone
- Click the Check Default Microphone button in the top-right corner.
- If your microphone is correctly set up, it should appear in the list.
If No Microphone Appears:
- This indicates that your browser isn’t allowing microphone access.

Step 2: Update Browser Microphone Permissions

Google Chrome:
- Click the lock icon in the browser’s address bar (next to the URL).
- Under Permissions, ensure the Microphone setting is set to Allow.
- Refresh the DigitalTCO page.
Mozilla Firefox:
- Click the lock icon or microphone icon in the address bar.
- Ensure microphone access is set to Allow.
- Refresh the page.

If unsure, follow the links provided after you press "Check Default Microphone"

Step 3: Test Again

After updating your permissions, go back to Customize > Profile and click the Check Default Microphone button.
If your microphone now appears, try pressing the Record button again to confirm it’s working.

Tips for Avoiding Future Issues

Always Allow Microphone Access: When prompted by your browser, always select Allow to avoid interruptions.
Use a Supported Browser: DigitalTCO works best with Google Chrome or Mozilla Firefox. Ensure your browser is up-to-date.

Key Takeaways

Permissions Matter: Ensure your browser has microphone access enabled.
Use Profile Settings: Check and confirm your microphone in the Customize Profile section.
Follow Browser Instructions: Adjust permissions based on your browser (Chrome or Firefox).

If you’ve followed these steps and the record button still isn’t working, please contact our support team via the support chat or at help@digitaltco.co.uk for further assistance.