What to Do If Notes Aren’t Loading After an Update

If you’ve experienced an update and notice that your note isn’t loading properly, don’t worry—this is likely a minor issue that can be resolved quickly. Follow these steps to fix the problem:

Steps to Fix Loading Issues

1. Log Out and Refresh the Page
   • Log out of your DigitalTCO account.
   • Refresh the browser page (e.g., press F5 or use the refresh button).
2. Log Back In
   • Once the page has reloaded, log back into your account.
   • This should resolve most issues and allow your notes to load properly.
3. Check the Notes List
   • Go to the Notes List to find your previous transcript.
   • Copy the transcript if necessary.
4. Reprocess the Note
   • Paste the transcript back into DigitalTCO and reprocess it.
   • This will regenerate the note with the fixed system.

Key Takeaways

• Temporary Bugs: Post-update bugs are rare but can occur. Logging out and refreshing the page usually resolves them.
• Access Transcripts: Your transcript is always saved in the Notes List, so nothing is lost.
• Reprocessing Fixes the Issue: Once the system is updated, reprocessing the transcript will ensure the note works as expected.

If you still encounter issues after following these steps, please contact our support team at help@digitaltco.co.uk or via the support chat for further assistance.