Does DigitalTCO Have a Phone Number for Support?

We’ve found that most users don’t need to speak to us directly, as the platform is designed to be easy to use, update, and train staff on. Instead, we provide multiple self-service and direct support options to help you quickly find the answers you need.

How to Get Support

1️⃣ Watch Training Videos in the Knowledge Vault

• Inside the Learn section (bottom-left sidebar), you’ll find the Knowledge Vault, which contains short, easy-to-follow video tutorials explaining how DigitalTCO works. But click here for the new and updated tutorial videos:

https://help.digitaltco.co.uk/article/78-navigating-digitaltco-video-guide-to-the-updated-platform

• You’ll also find the Service Status page here, which shows if the platform is running normally.

2️⃣ Use the Question Mark Button (Bottom-Right Corner)

• Click the question mark (?) icon to access our help system.
• This will provide instant answers to common questions.
• If your query isn’t resolved, it will be sent to our support team, and we can provide short, customised video responses tailored to your question.

3️⃣ Watch the Demo

• We recommend watching the full demo video at:

  🔗 https://digitaltco.co.uk/watch-the-demo

Why We Don’t Offer Phone Support

📌 DigitalTCO is best understood visually. A phone call often isn’t enough to explain how to use features effectively, which is why we rely on step-by-step videos.

📌 Instant answers. The Knowledge Vault and support chat provide much faster resolutions than waiting on hold.

📌 Efficient troubleshooting. If needed, we can send you a short video showing exactly how to solve your issue.

Still Need Help?

📩 Email us: help@digitaltco.co.uk

💬 Use the support chat (bottom-right corner of the platform)

We’re here to help—just not over the phone! 🚀