Understanding DigitalTCO: The Pigeonhole System

Welcome to your guide to DigitalTCO! This document will help you understand how the system works using a simple analogy that makes everything crystal clear.

The Pigeonhole Principle: Your Key to Understanding

Imagine you're a postal worker organizing mail, but instead of letters, you're organizing patient information. Your consultation template is like a custom-built wall of pigeonholes, each one designed to hold specific pieces of information.

How Your Template Works

Your template is like a specialized mail sorting station where:

Each pigeonhole (section) has a specific purpose

• The "Fees" pigeonhole stores all cost-related information
• The "Treatment Plan" pigeonhole holds procedure details
• The "Clinical Notes" pigeonhole contains examination findings

Just as a letter needs the correct address to reach its destination, your spoken information needs the right "address" (template section) to be captured properly.

Understanding DigitalTCO's Role

DigitalTCO acts as your intelligent assistant who:

• Listens to your consultation
• Identifies key information
• Places each piece of information in its designated pigeonhole
• Updates existing information rather than creating new categories

Important: DigitalTCO can only use the pigeonholes you've provided. It won't create new ones on its own.

Common Scenarios and Solutions

When Information Goes Missing

If you notice information missing from your notes, check for these common causes:

• No matching pigeonhole exists for that type of information
• The spoken information doesn't clearly match any existing template section
• The template section name differs from your usual terminology

The Solution: Template Alignment

To ensure perfect information capture:

1. Review Your Current Template
   • List all the types of information you regularly discuss
   • Compare this list with your existing template sections
   • Identify any missing pigeonholes
2. Update Your Template
   • Add sections for any missing information types
   • Rename sections to match your natural speaking style
   • Ensure section names are clear and specific
3. Adapt Your Communication
   • Use specific phrases that match your template sections
   • Structure your consultations to follow your template flow
   • Be explicit when discussing important details

Best Practices for Perfect Notes

Speaking with Purpose

Instead of saying: "We'll need to do some work on that tooth." Say: "The treatment plan for tooth 16 includes a composite restoration."

Being Specific with Costs

Instead of saying: "That'll be about three hundred." Say: "The fee for this treatment is £300, which includes the examination and restoration."

Documenting Clinical Findings

Instead of saying: "That doesn't look too good." Say: "Clinical examination reveals recurrent caries on the mesial surface of tooth 16."

Troubleshooting Guide

If you notice missing information:

1. Check if a corresponding template section exists
2. Verify that your terminology matches the template labels
3. Add any missing sections to your template
4. Adjust your speaking style to match template sections

Key Takeaways

Remember these essential points:

• Your template is like a pre-built organizing system
• DigitalTCO updates existing sections but won't create new ones
• Clear communication matching template sections ensures complete notes
• Regular template reviews help maintain optimal performance

Getting Support

Need help optimizing your template or have questions? Our support team is here to help you:

• Review your current template
• Identify areas for improvement
• Implement best practices for your specific needs

Think of DigitalTCO as your dedicated assistant who's ready to organize every detail of your consultations - as long as there's a proper pigeonhole for each piece of information. Success comes from having the right pigeonholes and clearly directing information to them.