Why Am I Seeing a "Security Alert: Multiple Login Detected" Message?

If you’re seeing the "Security Alert: Multiple Login Detected" message when trying to log in, it’s because DigitalTCO is designed for one user per account due to security and compliance requirements for handling medical records.

Why Does This Happen?

DigitalTCO is a single-user platform. Multiple logins from different locations or devices are not permitted for security reasons.
Your account was accessed from another device. To protect your data, all active sessions have been terminated.
Account sharing is not allowed. Since DigitalTCO deals with patient records and audio files, we strictly limit logins to one device per user.

How to Resolve This Issue

1. Log Back Into Your Account

Click “Go to Login” and sign back in with your credentials.
If you’re still having trouble, try clearing your browser cache or using an incognito window.

2. Enable Two-Factor Authentication (2FA)

To improve security and prevent unauthorised access:

Go to Settings > Profile after logging in.
Enable Two-Factor Authentication (2FA) for an extra layer of protection.
This ensures that only you can access your account, even if your credentials are compromised.

3. Avoid Using Multiple Devices

If you try to log in from a second device while already logged in elsewhere, the other session will be logged out automatically.
If you need multiple users to access DigitalTCO, contact support for a tailored solution.

Need a Different Workflow?

If your workflow requires access from multiple locations or you need a team solution, please reach out to us at help@digitaltco.co.uk, and we’ll work with you to find a solution that fits your needs.

Key Takeaways

✅ One user per account—multiple logins from different locations aren’t allowed.

✅ Enable Two-Factor Authentication (2FA) to enhance security.

✅ Account sharing is not permitted due to patient data security.

✅ If you need a different setup, contact help@digitaltco.co.uk, and we’ll assist you.

By following these steps, you can secure your account and ensure compliance with DigitalTCO’s security policies. 🚀