What Is the Verbatimator and When Should You Use It?
The Verbatimator is a special tool within DigitalTCO designed for rare but important situations—specifically, when a patient has made a complaint and you need to provide a clear, structured account of what was said during the appointment.
What Does the Verbatimator Do?
The Verbatimator takes the raw audio recording and produces a clean, well-formatted transcript. It breaks the conversation down clearly into:
- Dentist: [What you said]
- Patient: [What the patient said]
- Dentist: [Your response], and so on.
It’s designed to provide a readable, chronological dialogue-style transcript that’s easier to understand than the raw audio or unformatted transcript.
When Should You Use It?
🛡 In Case of a Patient Complaint
If a patient raises a concern or makes a formal complaint, DigitalTCO allows you to provide:
- ✅ A clean, structured transcript of the appointment
- ✅ The original audio recording
- ✅ The clinical notes
- ✅ Any letters generated
- ✅ The Verbatimator transcript (for clarity and transparency)
This bundle gives you a full picture of the appointment and offers protection, professionalism, and peace of mind.
When You Shouldn’t Use It
❌ Routine Use Not Required
You don’t need to use the Verbatimator for regular notes or day-to-day tasks. For all standard purposes, the normal transcript and notes are more than sufficient.
Key Takeaways
- 🧾 The Verbatimator produces a clean dialogue transcript for complaint scenarios.
- 🛡 Use it only when needed for patient complaints, legal protection, or transparency.
- 🧠 For all other needs, just stick with the standard transcript and notes.
If you’re unsure whether to use it or need help generating one, just reach out via help@digitaltco.co.uk or the support chat—we’re always happy to help.