Why Is My Not Audio Being Saved?

If you have enabled the "Save Audio" setting in your profile but are not seeing your audio saved, please check the following carefully:


Audio Saving Only Happens in Exam Notes

  • Audio files are saved ONLY when using Exam Notes.
  • If you are using Super Dentist Mode or Treatment Notes, your audio will not be saved as a separate file.
  • This is very important: To have an audio file saved, you must be working inside Exam Notes.

What You Should Do

  • If you want your audio to be saved, simply switch to Exam Notes.
  • Start your recording there to ensure that the audio file will be created and saved automatically.

Quick Recap

  • Audio saved = Exam Notes.
  • Audio NOT saved = Super Dentist Mode or Treatment Notes.

If you have any questions or need help switching to Exam Notes, our support team is here for you!

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