Troubleshooting After Recent DigitalTCO Update

If you're experiencing any issues, glitches, or unexpected behaviour after a recent update to DigitalTCO, don’t worry. These simple steps usually get things back on track quickly.

Step 1: Clear Your Browser Cache (Google Chrome)

Most problems are caused by outdated browser data. Here’s how to clear it:

1. Click the three dots in the top-right corner of Chrome.

2. Go to More Tools → Clear Browsing Data.

   In the pop-up window:

   • Set Time Range to All Time

     Tick the following:

     • ✅ Browsing History
     • ✅ Cookies and other site data
     • ✅ Cached images and files
3. Click Clear Data.
4. Close the browser completely.
5. Reopen Chrome and log back into DigitalTCO.

Step 2: Record a Quick Video (If Issues Persist)

If the problem continues:

• Use your phone to record a quick video of your full screen.
• This helps us understand exactly what’s going wrong so we can fix it faster.

Bonus Step: Capture the Console Tab (Optional)

If you're comfortable doing this, a Console screenshot can provide helpful insight:

1. Right-click anywhere on the DigitalTCO screen and select Inspect.
2. A new mini window will appear covering the about a third to half of your screen.
3. Along the top row on this new window, click the tab labelled Console.
4. Take a photo of your full screen with the Console tab open.

Don’t worry if you can't do this part — the video alone is a big help.

Once you've followed these steps, send us your video (and Console screenshot if available), and we'll get to work on resolving it for you ASAP!