New Updates: Troubleshooting Transcript Issues - Missing Transcript or Slow Processing

If you're noticing problems such as:

  • Missing information from your transcript
  • The AI taking too long to process your note
  • Unexpected glitches or system lag

These may be related to using an outdated version of DigitalTCO. Here's how to check and resolve it quickly:


Step 1: Check Your Version

  • Look at the bottom left-hand corner of the screen (just below the log out button).
  • Find the version number listed there. It should say V1.0.49 or higher.

Step 2: Update Your Version

If you're not on V1.0.49 or above:

  1. Simply refreshing the page.


Still Having Issues?

If you've confirmed you're on the latest version and still experiencing problems, please send us a message. A quick screen recording is also incredibly helpful for our team to identify and resolve the issue quickly.


We're here to help get you back up and running smoothly!

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